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While working for a directory publisher, I prepared
testimonial visuals from our yellow pages advertisers. This process
consisted of interviewing the customer, taking the photo for the visual,
writing the letter using the customer's thoughts and manner of speaking, and
doing the testimonial layout. Each visual featured a large photo of
the customer on one side with a pull quote from the letter. The full
letter on a mock-up of the customer's stationery and a reprint of the
customer's ad appeared on the back. In these samples, only the letter
text is shown, and portions identifying the client company and its customers
have been omitted. The pull quotes used on the front of the visuals are
shown in bold type. |
| In my three years of operating this business,
I've found that advertising is nothing like they teach you in school --
what works in theory doesn't necessarily bring in customers in real
life. But now I've tried about ten kinds
of advertising, and the yellow pages has been the only medium
that has worked! Yellow pages advertising is expensive, but
it brings results -- so much so that I've increased the size of my ads
each year.
I'll continue to experiment with other forms
of advertising but, until I find one that brings me the kind of results
I get from the yellow pages, I'll keep the majority of my advertising
there.
Sincerely,
|
| I know the [Brand Name] Yellow
Pages work! A year and a half ago, I bought my printing & copying
business in [City] from the previous owners. They had placed a
tiny ad in the yellow pages -- really nothing -- under Copying &
Duplicating Service, and another under Legal Forms.
I must have gotten 50 calls a day from that ad under Legal Forms.
The only problem was that I don't do legal forms! Last
year I put a dollar-bill size ad under Copying & Duplicating Service,
and it seems like the phone is ringing every time I turn around --
this time with calls I can use.
I've gotten several big copying jobs from my
yellow pages ad. I'm making my Copying ad bigger this year with
confidence that I'll get even more business from it.
Sincerely,
|
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| [Business Name] has been in
business for two years. When I placed our first yellow pages ad, I
didn't really think it would be very effective. Was I ever
surprised! When the new [City] directory came
out, a decorator called with a job for us to do out at [Affluent
Neighborhood]. He said he was impressed with our yellow pages ad.
That one job paid for the ad for the whole year!
Ninety percent of our calls come from
[Publisher's Directory Brand Name]. Some are from new customers,
and some are from referrals who have seen our work and used the yellow
pages to find us.
This year I increased my ad to a dollar bill
size. [Publisher's Directory Brand Name] have made me a believer
out of me!
Sincerely,
|
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| [Business Name] is a
well-established restaurant in [City], having been in business for
almost 25 years. We have been advertising in [Publisher's
Directory Brand Name] since our inception. Three years ago, we
took over the second location at [Affluent Local Neighborhood],
including a marina. This year, for the first
time, we ran a joint ad for both locations in the Yellow Pages.
Our marina is filled to capacity, and we've had the best first quarter
in our history! We also get a tremendous amount of telephone
inquiries daily, mostly from new customers.
A good ad can say a lot about a business.
We feel that our ad in [Publisher's Directory Brand Name] is clean,
conservative and professional. We've always put the largest ad
possible in the Yellow Pages because the look of success is
important in the restaurant business.
Independent of all others, [Publisher's
Directory Brand Name] is the one form of advertising we will always
have. It's the first place everybody looks for a restaurant.
Even if we cut some of our other media, count on us to continue our
"look of success" in [Publisher's Directory Brand Name]!
Sincerely,
|
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|
When this directory publisher began offering
coupons to customers in the late 1980s, they needed a visual to explain the
new product. I put together a fold-out piece that could easily be
localized for individual markets. It featured a sample page of coupons
to give advertisers ideas about how they could design their own.
Here's some of the copy from the visual. |
|
Coupons in [Directory
Brand Name] offer you:
- Year-round Coverage at a Lower Cost Per
Thousand!
One coupon per week for a year in the [Local Newspaper] would cost you
$78 per 1,000 households reached.
One coupon in [Directory Brand Name] costs $15 per 1,000 households
reached in [County].*
Added Bonus: You only have to place a Yellow Pages coupon
once a year instead of 52 times!
- Higher Circulation!
With 66,850 [Company Name] directories in circulation in the [County]
area, that's 66,850 of your coupons in circulation!
That compares with a figure of 20,000 for [Local Newspaper].
A full page of coupons in [Company's] Yellow Pages would mean
802,200 coupons in circulation. If only 1% of these are redeemed
(the national average for coupon redemption), that means 8,022
customers for you!
- Proof of Performance!
What better way to track the effectiveness of your advertising in the
yellow pages than to count the number of coupons redeemed?
- Help Newcomers Establish A Buying Habit With
You!
Most people have several firms with whom they regularly do business.
This buying pattern is established almost immediately upon arrival in
a new city. These people can become your loyal, repeat customers
-- if they are encouraged to do business with you first!
- The Opportunity to Improve Your Business...
...on your slowest day
(see coupon at right that's good only on Mondays)
...during your slowest season
(see coupon at right for pre-winter tune-up)
...on your slower-moving items
(see coupon at right for specific auto parts from
dealer's
parts department)
...on your highest-profit items
(see coupon at right for specific auto parts)
...during your slowest hours
(see coupon at right for "early bird" dinner special)
- Permanence & Customer Retention
Coupons received in the mail or in newspapers often end up in the
trash. Your coupon in [Publisher's] Yellow Pages will be in your
customers' homes for a full 12 months -- people don't throw away their
telephone directory!
- A Tie-in With Your Regular Yellow Pages Ad!
[graphic appeared here] This symbol will appear in your ad when
you purchase a coupon in [Publisher's] Yellow Pages. Within the
coupon section of the directory, an index by firm name will be
provided to make it easier for your customers to find your coupon!
- Complete Use of Co-op Funds
Many co-op plans will allow funds to be used toward coupons, thus
making coupons more affordable! Have your [Company] Yellow Pages
Rep check with the local co-op coordinator for details.
* Based on residence telephones only. |
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Tips on designing effective
Yellow Pages Coupons:
- Keep it simple.
Just as with a regular ad, a coupon that is too cluttered is harder to
read and discourages usage. Try to limit the information in the
coupon to:
--Your business logo or firm name
--The offer
--Your address
--Your telephone number
--An expiration date (usually, one year after the directory's
effective date)
Elaborate artwork, other than your logo and any requirements for
co-op, tends to detract from the offer and should usually be avoided
in a coupon.
- Target the coupon to a specific need.
Giving your customers the idea of what they can use the coupon to buy
encourages them to use it. An offer that is too general does
little to spark the imagination.
To promote a variety of products or services, use several specific
coupons in lieu of one generalized coupon.
- Explore co-op possibilities.
Find out if any of your suppliers will allow you to utilize co-op
funds for your coupons as well as your regular yellow pages ad.
Be sure to include the logo for the product in the coupon.
Promoting the product with a coupon will also increase your co-op
accrual fund on the product for next year's ad by increasing your
sales of the product!
|
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This is an example of flyers I prepared for our
company's sales force. They were distributed at the beginning of each
sales campaign in a market where we had a recycling partnership
with the community. Their purpose was to inform our sales force about
the programs, but some of the facts could also be shared with customers who
had an environmental interest. Modest graphics gave the flyers a
finished look. (The company's name has been omitted from this sample.) |
St. Augustine's Phone
Book Recycling Program
Why Recycle The Old Books?
Primarily, to save landfill space.
Recycling phone books does not make money for the county or for [Company].
Phone books, called "OTD" (for "old telephone directories") in the trade,
are a low grade of recycled paper. Prices fluctuate daily on the
commodities market, but generally are not high enough to cover the cost of
processing the books. The landfill space saved by recycling them,
however, means that the county can wait a little longer before having to
site a new landfill. Add that to the space saved by recycling other
items, and the impact can be significant.
Why is [Company] Involved?
[Company] fosters community recycling programs in
over 90 communities throughout the southeast. This involvement
allows us additional presence and visibility in the communities we serve.
Acting proactively in this manner may also prevent any type of legislation
being passed that would mandate that we collect the books we distribute.
How Much Was Recycled?
In August-September of [year], St. Augustine
residents and businesses recycled 5.2 tons of [Company]'s phone
books. Coincidentally, this also represents 5.2% of the 100.34 tons
of our directories that were distributed during the year. It was an
increase over the 4.5 tons collected there in [previous year].
How Do People Recycle Their Phone Books
Here?
When the new [Company] phone books were delivered
in [year], they contained a "bookmark" type flyer that explained how to
recycle the old books. Residents with curbside containers
could place them in there for a limited time. Many businesses
have contracts with recycling companies who will accept their phone books.
After the delivery period, there are four drop-off sites in the
county that can be used at any time during the year. They are:
[listing of the locations and hours of operation]
A similar type of recycling program was used for
the competitive directories distributed in the St. Augustine area, also
with similar results.
What Happened to the Recycled Books?
St. Augustine's recycled phone books were taken
to U.S. Gypsum, a Jacksonville company, who uses them to
manufacture the backing paper for gypsum wallboard.
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|
This was the copy for a tri-fold brochure developed for the
Miami phone book recycling program. Our agency also translated it into
Spanish to reach the Hispanic market, which is actually a majority of the
population there. The message was designed to appeal to the
family-oriented lifestyle of the predominantly-Cuban community "selling"
them on the need to recycle.
Graphics illustrated each of the points made in the brochure. (Those
and the
company's name have been omitted from this sample.) |
(Front panel of brochure):
[graphics of children on either side of the recycling
arrows]
How To Protect
Your Children's
Future Through
Recycling
[graphic of the earth]
(Inside right panel):
Why Can't We Just
Throw Away The Trash?
[graphic of a trash can]
Our children and grandchildren will inherit this
earth from us one day. Recycling helps to preserve it for them in
these ways:
[each bullet point was illustrated with a graphic]
- Saves valuable landfill space
- Conserves resources like trees, water
and energy
- Creates jobs in the community - six
times more than landfilling
- Reduces pollution through processing of
recycled material vs. virgin raw materials.
[pie chart showing the landfill makeup, with these percentages:
Paper 38%
Yard Waste 18%
Plastics 8%
Textiles 8%
Metals 8%
Glass 7%
Food Waste 7%
Wood 6%
Other 3%
Rubber & Leather 2%]
Paper makes up almost 40% of
the
material in America's landfills.
(In a box across the top of the brochure, with each fact illustrated by a
graphic):
How Recycling Your Old Phone Books Can Help:
Each ton of paper recycled saves:
7,000 gallons of water
4,100 kilowatt-hours of electricity
3.3 cubic yards of landfill space (a cubic yard is about the size of one
washing machine box)
17 trees
3,700 pounds of lumber
9 barrels of oil
54 million BTU's of energy
(Left inside panel of brochure):
Complete The Loop - Buy
Recycled Products
You also support recycling when you use these
products made from your old phone books:
- gypsum wallboard
- insulation
- roofing materials
- paper egg cartons
- recycled-content packaging
- tissues & toilet paper with recycled content
- envelopes & writing paper
- hydromulch
- newsprint
- new phone books from [Company]
[Several graphics represented the products made from the recycled phone
books.]
(Inside 2/3 of brochure):
How to Recycle Your Old Phone
Books
Dade County delivery: [dates]
Recycling dates may vary by community.
In most cities, you can recycle old phone books as a part of your regular
recycling program. Others have convenient drop-off locations in your
area. Call your city's recycling hotline, as listed below, to get
specific information for recycling outdated phone books at home.
Businesses should arrange for collection of outdated phone books with
their own recycling companies.
Keep Them Dry!
Wet phone books can't be recycled, and become garbage. Place your
old phone books in a plastic bag to keep them dry if it's supposed to
rain.
[Phone numbers for each of the county's 26 cities, as well
as the unincorporated areas, were listed.]
(back panel of brochure):
[Brand name of company's
directories]
Are 100% Recyclable!
[Graphics illustrated each point]
Inks are made from soybeans instead
of petroleum
Paper has up to 40% recycled content
to save trees
Bound with water-soluble glue that's
easier to remove
Thanks for Doing Your
Part!
[company's logo for its recycling programs]
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© 2005, Thompson Writing & Editing, Inc. |