Sales Copy Samples

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While working for a directory publisher, I prepared testimonial visuals from our yellow pages advertisers.  This process consisted of interviewing the customer, taking the photo for the visual, writing the letter using the customer's thoughts and manner of speaking, and doing the testimonial layout.  Each visual featured a large photo of the customer on one side with a pull quote from the letter.  The full letter on a mock-up of the customer's stationery and a reprint of the customer's ad appeared on the back.  In these samples, only the letter text is shown, and portions identifying the client company and its customers have been omitted. The pull quotes used on the front of the visuals are shown in bold type.  
  In my three years of operating this business, I've found that advertising is nothing like they teach you in school -- what works in theory doesn't necessarily bring in customers in real life.

     But now I've tried about ten kinds of advertising, and the yellow pages has been the only medium that has worked!  Yellow pages advertising is expensive, but it brings results -- so much so that I've increased the size of my ads each year.

     I'll continue to experiment with other forms of advertising but, until I find one that brings me the kind of results I get from the yellow pages, I'll keep the majority of my advertising there.

Sincerely,

 

 

     I know the [Brand Name] Yellow Pages work!  A year and a half ago, I bought my printing & copying business in [City] from the previous owners.  They had placed a tiny ad in the yellow pages -- really nothing -- under Copying & Duplicating Service, and another under Legal Forms.

     I must have gotten 50 calls a day from that ad under Legal Forms.  The only problem was that I don't do legal forms!  Last year I put a dollar-bill size ad under Copying & Duplicating Service, and it seems like the phone is ringing every time I turn around -- this time with calls I can use.

     I've gotten several big copying jobs from my yellow pages ad.  I'm making my Copying ad bigger this year with confidence that I'll get even more business from it.

Sincerely,

 

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     [Business Name] has been in business for two years.  When I placed our first yellow pages ad, I didn't really think it would be very effective.  Was I ever surprised!

     When the new [City] directory came out, a decorator called with a job for us to do out at [Affluent Neighborhood].  He said he was impressed with our yellow pages ad.  That one job paid for the ad for the whole year!

     Ninety percent of our calls come from [Publisher's Directory Brand Name].  Some are from new customers, and some are from referrals who have seen our work and used the yellow pages to find us.

     This year I increased my ad to a dollar bill size.  [Publisher's Directory Brand Name] have made me a believer out of me!

Sincerely,

 

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     [Business Name] is a well-established restaurant in [City], having been in business for almost 25 years.  We have been advertising in [Publisher's Directory Brand Name] since our inception.  Three years ago, we took over the second location at [Affluent Local Neighborhood], including a marina.

     This year, for the first time, we ran a joint ad for both locations in the Yellow Pages.  Our marina is filled to capacity, and we've had the best first quarter in our history!  We also get a tremendous amount of telephone inquiries daily, mostly from new customers.

     A good ad can say a lot about a business.  We feel that our ad in [Publisher's Directory Brand Name] is clean, conservative and professional.  We've always put the largest ad possible in the Yellow Pages because the look of success is important in the restaurant business.

     Independent of all others, [Publisher's Directory Brand Name] is the one form of advertising we will always have.  It's the first place everybody looks for a restaurant.  Even if we cut some of our other media, count on us to continue our "look of success" in [Publisher's Directory Brand Name]!

Sincerely,

 

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When this directory publisher began offering coupons to customers in the late 1980s, they needed a visual to explain the new product.  I put together a fold-out piece that could easily be localized for individual markets.  It featured a sample page of coupons to give advertisers ideas about how they could design their own.  Here's some of the copy from the visual.

Coupons in [Directory Brand Name] offer you:

  • Year-round Coverage at a Lower Cost Per Thousand!
    One coupon per week for a year in the [Local Newspaper] would cost you $78 per 1,000 households reached.
    One coupon in [Directory Brand Name] costs $15 per 1,000 households reached in [County].*
    Added Bonus:  You only have to place a Yellow Pages coupon once a year instead of 52 times!
  • Higher Circulation!
    With 66,850 [Company Name] directories in circulation in the [County] area, that's 66,850 of your coupons in circulation!
    That compares with a figure of 20,000 for [Local Newspaper].
    A full page of coupons in [Company's] Yellow Pages would mean 802,200 coupons in circulation.  If only 1% of these are redeemed (the national average for coupon redemption), that means 8,022 customers for you!
  • Proof of Performance!
    What better way to track the effectiveness of your advertising in the yellow pages than to count the number of coupons redeemed?
  • Help Newcomers Establish A Buying Habit With You!
    Most people have several firms with whom they regularly do business.  This buying pattern is established almost immediately upon arrival in a new city.  These people can become your loyal, repeat customers -- if they are encouraged to do business with you first!
  • The Opportunity to Improve Your Business...
    ...on your slowest day
         (see coupon at right that's good only on Mondays)
    ...during your slowest season
         (see coupon at right for pre-winter tune-up)
    ...on your slower-moving items
         (see coupon at right for specific auto parts from dealer's
         parts department)
    ...on your highest-profit items
         (see coupon at right for specific auto parts)
    ...during your slowest hours
         (see coupon at right for "early bird" dinner special)
  • Permanence & Customer Retention
    Coupons received in the mail or in newspapers often end up in the trash.  Your coupon in [Publisher's] Yellow Pages will be in your customers' homes for a full 12 months -- people don't throw away their telephone directory!
  • A Tie-in With Your Regular Yellow Pages Ad!
    [graphic appeared here]  This symbol will appear in your ad when you purchase a coupon in [Publisher's] Yellow Pages.  Within the coupon section of the directory, an index by firm name will be provided to make it easier for your customers to find your coupon!
  • Complete Use of Co-op Funds
    Many co-op plans will allow funds to be used toward coupons, thus making coupons more affordable!  Have your [Company] Yellow Pages Rep check with the local co-op coordinator for details.

* Based on residence telephones only.

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Tips on designing effective
Yellow Pages Coupons:

  • Keep it simple.
    Just as with a regular ad, a coupon that is too cluttered is harder to read and discourages usage.  Try to limit the information in the coupon to:
    --Your business logo or firm name
    --The offer
    --Your address
    --Your telephone number
    --An expiration date (usually, one year after the directory's
       effective date)
    Elaborate artwork, other than your logo and any requirements for co-op, tends to detract from the offer and should usually be avoided in a coupon.
  • Target the coupon to a specific need.
    Giving your customers the idea of what they can use the coupon to buy encourages them to use it.  An offer that is too general does little to spark the imagination.
    To promote a variety of products or services, use several specific coupons in lieu of one generalized coupon.
  • Explore co-op possibilities.
    Find out if any of your suppliers will allow you to utilize co-op funds for your coupons as well as your regular yellow pages ad.  Be sure to include the logo for the product in the coupon.  Promoting the product with a coupon will also increase your co-op accrual fund on the product for next year's ad by increasing your sales of the product!

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This is an example of flyers I prepared for our company's sales force.  They were distributed at the beginning of each sales campaign in a market where we had a recycling partnership with the community.  Their purpose was to inform our sales force about the programs, but some of the facts could also be shared with customers who had an environmental interest.  Modest graphics gave the flyers a finished look.  (The company's name has been omitted from this sample.)

 

St. Augustine's Phone Book Recycling Program

Why Recycle The Old Books?

Primarily, to save landfill space.  Recycling phone books does not make money for the county or for [Company].  Phone books, called "OTD" (for "old telephone directories") in the trade, are a low grade of recycled paper.  Prices fluctuate daily on the commodities market, but generally are not high enough to cover the cost of processing the books.  The landfill space saved by recycling them, however, means that the county can wait a little longer before having to site a new landfill.  Add that to the space saved by recycling other items, and the impact can be significant.

Why is [Company] Involved?

[Company] fosters community recycling programs in over 90 communities throughout the southeast.  This involvement allows us additional presence and visibility in the communities we serve.  Acting proactively in this manner may also prevent any type of legislation being passed that would mandate that we collect the books we distribute.

How Much Was Recycled?

In August-September of [year], St. Augustine residents and businesses recycled 5.2 tons of [Company]'s phone books.  Coincidentally, this also represents 5.2% of the 100.34 tons of our directories that were distributed during the year.  It was an increase over the 4.5 tons collected there in [previous year].

How Do People Recycle Their Phone Books Here?

When the new [Company] phone books were delivered in [year], they contained a "bookmark" type flyer that explained how to recycle the old books.  Residents with curbside containers could place them in there for a limited time.  Many businesses have contracts with recycling companies who will accept their phone books.  After the delivery period, there are four drop-off sites in the county that can be used at any time during the year.  They are:

[listing of the locations and hours of operation]

A similar type of recycling program was used for the competitive directories distributed in the St. Augustine area, also with similar results.

What Happened to the Recycled Books?

St. Augustine's recycled phone books were taken to U.S. Gypsum, a Jacksonville company, who uses them to manufacture the backing paper for gypsum wallboard.

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This was the copy for a tri-fold brochure developed for the Miami phone book recycling program.  Our agency also translated it into Spanish to reach the Hispanic market, which is actually a majority of the population there.  The message was designed to appeal to the family-oriented lifestyle of the predominantly-Cuban community "selling" them on the need to recycle.  Graphics illustrated each of the points made in the brochure.  (Those and the company's name have been omitted from this sample.) (Front panel of brochure):

[graphics of children on either side of the recycling arrows]

How To Protect
Your Children's
Future Through
Recycling

[graphic of the earth]
 

(Inside right panel):

Why Can't We Just Throw Away The Trash?

[graphic of a trash can]

Our children and grandchildren will inherit this earth from us one day.  Recycling helps to preserve it for them in these ways:

[each bullet point was illustrated with a graphic]

  • Saves valuable landfill space
  • Conserves resources like trees, water and energy
  • Creates jobs in the community - six times more than landfilling
  • Reduces pollution through processing of recycled material vs. virgin raw materials.

[pie chart showing the landfill makeup, with these percentages:
Paper 38%
Yard Waste 18%
Plastics 8%
Textiles 8%
Metals 8%
Glass 7%
Food Waste 7%
Wood 6%
Other 3%
Rubber & Leather 2%]

Paper makes up almost 40% of the
material in America's landfills.

 

(In a box across the top of the brochure, with each fact illustrated by a graphic):


How Recycling Your Old Phone Books Can Help:

Each ton of paper recycled saves:

7,000 gallons of water
4,100 kilowatt-hours of electricity
3.3 cubic yards of landfill space (a cubic yard is about the size of one washing machine box)
17 trees
3,700 pounds of lumber
9 barrels of oil
54 million BTU's of energy

 

(Left inside panel of brochure):

Complete The Loop - Buy Recycled Products

You also support recycling when you use these products made from your old phone books:

  • gypsum wallboard
  • insulation
  • roofing materials
  • paper egg cartons
  • recycled-content packaging
  • tissues & toilet paper with recycled content
  • envelopes & writing paper
  • hydromulch
  • newsprint
  • new phone books from [Company]

[Several graphics represented the products made from the recycled phone books.]
 

(Inside 2/3 of brochure):

How to Recycle Your Old Phone Books
Dade County delivery:  [dates]
Recycling dates may vary by community.
In most cities, you can recycle old phone books as a part of your regular recycling program.  Others have convenient drop-off locations in your area.  Call your city's recycling hotline, as listed below, to get specific information for recycling outdated phone books at home.  Businesses should arrange for collection of outdated phone books with their own recycling companies.

Keep Them Dry!
Wet phone books can't be recycled, and become garbage.  Place your old phone books in a plastic bag to keep them dry if it's supposed to rain.

[Phone numbers for each of the county's 26 cities, as well as the unincorporated areas, were listed.]
 

(back panel of brochure):

[Brand name of company's directories]
Are 100% Recyclable!

[Graphics illustrated each point]

Inks are made from soybeans instead of petroleum

Paper has up to 40% recycled content to save trees

Bound with water-soluble glue that's easier to remove

Thanks for Doing Your Part!

[company's logo for its recycling programs]
 

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© 2005, Thompson Writing & Editing, Inc.